Shipping policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
- Standard Shipping (Canada): 5–10 business days — Free on orders over $75 CAD, otherwise $8.99 CAD
- Express Shipping (Canada): 2–4 business days — $14.99 CAD
- International Shipping: 10–21 business days — Rates calculated at checkout
Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delays We are not responsible for delays caused by customs, weather, or carrier disruptions. However, we'll always do our best to help resolve any issues — just reach out to us!
Lost or Damaged Packages If your order arrives damaged or goes missing, please contact us within 7 days of the expected delivery date and we'll make it right.
Contact Us Have questions? We're happy to help! Reach out at [your email address] and we'll respond within 1–2 business days